Choosing an IT service and support provider can be a daunting prospect. With so many players in the market, the choice is bewildering, and there are so many factors to consider.
We've created this guide to help you identify the most important factors to consider when choosing a partner for your IT service and support. If you want to get more information about IT support in Miami then you can navigate to https://www.myquantumit.com/it-support-south-florida/
Business focus
We mention this first because it's the most important factor by far. Do you feel that this IT service and support provider understands your business? Do they know how you work, how customers find you and how you meet their needs? Have they got a handle on your internal processes?
You should be able to talk to your IT service and support provider in purely business terms. In other words, you should be able to explain the issues you face, or the outcomes you want to achieve, without even referring to software, hardware or specific technologies.
Your IT service and support partner should be able to build a bridge between your expressed needs and the technical details of their solution and explain their proposal in terms that you can easily understand.
Cultural fit
There's more to business focus than just the nuts and bolts of operational detail. Cultural factors are important too. Will this IT service and support provider fit in?
Quality of proposals
If you're considering investing in IT, or an ongoing IT service and support contract, you'll want your potential provider to submit a written proposal outlining the approach they recommend.
Price and value
Price is a factor in your choice of IT service and support partner. Obtain proposals from a few suppliers and compare prices between them by all means – but do make sure you are comparing like with like. If prices differ, look carefully at what is being offered.
You need to get to the heart of the business value offered by each proposal, which usually means looking beyond the price and understanding exactly what will be delivered, and how it will support your business.
