A Facebook Chatbot is a chatbot that integrates right in the Facebook platform and enables you to easily communicate with your customers as it may relate to their inquiries, returns, reviews, etc. Bots help automate the whole process of various customer support requests and functions in a virtual chat platform like Facebook Messenger. These chatbots are powered by a custom-made backend web application that handles all communication between the customer and the chatbot. To know more about this type of application, you may browse through the links provided below:
In the case of Facebook messenger, a customer support chatbot can be used to automate all the customer support functions by taking care of the chats with customer representatives on behalf of your company. Customers are able to make queries related to the products and services offered by your company through a wide range of user-friendly tools like FAQs, feedback form, comments, product reviews, etc. These chatbots are designed keeping in mind the need for an e-commerce site where customers may give their feedback and also interact with the experts while making their queries and buying decisions.
There are numerous types of chatbots available in the market. You may choose any chatbot which suits your requirements, personality, and preferences, based on which your company may opt for a particular chatbot. Apart from chatbots available in the market, you can also use a Facebook Messenger Bot as your company's own mobile phone.
If you want to buy a bot for your company, then it would be best if you get hold of a good and reliable provider who can offer you a high-quality product. A good chatbot will be capable of interacting with both Facebook and other social networking sites as well as with other users. If you choose a company that is not capable of meeting your expectations, then you may experience frustration and may not understand your expectations in the best possible way.
There are several features that you may look for in the chatbot that you intend to buy. They include user-friendly interfaces, availability of all functionalities, ease of use, customer-friendly interface, ability to customize the bot according to meet the needs and requirements of your business. A good chatbot also comes with a variety of modules such as shopping cart, return policy, customer support, and FAQs to handle the customer's queries relating to products, services, etc. Once you are able to find the best chatting bot for your business, then you can also enjoy the comfort and convenience of not having to spend much time in explaining your expectations to your customers.
A Facebook messaging Bot can also provide you with immediate answers to your queries through their FAQs, customer support, and customer questions, and also interact with your customers using their real-time chat feature. This can allow you to reduce the chances of missing out on any customer query due to the busy server connection.
A messaging bot also helps your company in increasing the number of customers and increase the overall number of sales. With a huge customer database, your website will be able to cater to a wider variety of customers and can generate more return customers than before, thereby increasing your bottom line. Facebook Chatbot is also known for its speed, flexibility, and scalability which can be customized as per the requirements of your business. When you choose a chatbot for your business, it helps in automating your entire customer support functions thereby eliminating unnecessary interaction with your customers.
Chatbots are also helpful when it comes to reducing the customer bounce rates and also in improving the conversion rate. They are highly functional and easy to use so that you can even manage your store without spending any time on these matters.